Legal
Privacy Policy.
How we collect, use and protect the information you entrust to us.
Effective. this template date
1. Information we collect
We collect information you provide when you register as a patient, book an appointment, contact us, or receive care. This may include your name, date of birth, contact details, next of kin, insurance details and clinical information relevant to your care.
2. How we use your information
Your information is used to provide clinical care, coordinate treatment between departments, communicate with you about appointments and results, meet regulatory obligations, and improve our services.
3. Confidentiality of health records
Your medical record is treated as confidential. Access is limited to clinicians and staff involved in your care, and to authorised administrative personnel. Sharing outside the hospital requires your consent unless disclosure is required by law.
4. Sharing with third parties
We may share information with laboratories, referral hospitals, insurers processing your claim, and public health authorities where legally required. We do not sell personal information.
5. Data retention
Medical records are retained in line with Ghana's regulatory requirements for health records. Non clinical data collected via this website is retained only as long as needed for the purpose for which it was collected.
6. Your rights
You have the right to request access to your medical record, ask for corrections to inaccurate information, and be informed about how your data is used. Requests can be made through our medical records office.
7. Website analytics and cookies
This website may use cookies and basic analytics to understand how visitors navigate the site. Where personally identifying analytics are used, they will be disclosed and consent will be requested.
8. Children's information
Where a child receives care at the hospital, information is handled with the same confidentiality as adult records. A parent or legal guardian exercises rights on the child's behalf until the child is of age.
9. Contact
For any privacy question or request, contact our medical records office through the main hospital contact details on the Contact page.
10. Changes to this policy
We may update this policy from time to time. Material changes will be announced on this page with the effective date.
This page is template content maintained by the hospital and should be reviewed by qualified legal counsel before publication.